LEARNING FROM ERRORS IN THE RECLAMATION – FMEA CONTROL LOOP
Your business processes for customer, internal and supplier complaints are mapped in the Complaints Management module. This guides your employees through all the necessary steps in recording and processing the complaint – if required, also in the web browser. Thanks to the integration of this module, the complaint is recorded directly where the errors occur – at the incoming goods inspection, in production or even in the customer center. Corrective measures initiated are easily tracked via the central measures management.
The problem is solved with the support of the FMEA. Known defects with the associated measures can be taken directly from the FMEA. New defects, on the other hand, are transferred directly to the FMEA and the responsible employee is informed.
HIGHLIGHTS
Freely configurable workflows for processing complaints
Transfer of defects and causes directly from the FMEA and transfer of new defects to the FMEA with automatic information of the person responsible for the FMEA
Ishikawa diagram and 5-Why method for cause-and-effect determination
Convenient and cross-departmental task monitoring with action management for tracking deadlines, completion levels, responsibilities and costs
Extensive evaluations with the Analysis Center, e.g. Pareto analyses, cost analyses, graphics, filtered work lists and individual evaluations